Shipping Information
Standard Shipping includes a curb-side delivery. It will be the customer's responsibility to bring the flooring inside. All packaging related to the delivery including the wrapping, boxes, and pallet will need to be disposed of by the customer
Deliveries occur between Monday - Friday.
Please note that if you require any custom fabrication (such as custom stair nosing, or moldings) your lead time will be extended to allow for the manufacturing process of said items.
Please coordinate with Word Of Mouth Floors to schedule your delivery.
Please note that you can also choose to pick up your flooring to avoid paying any shipping costs.
Additionally, White Glove (Inside The Home) Delivery Services are available. Please contact Word Of Mouth Floors to obtain a quote.
Parcel deliveries – Tools & Accessories
• Delivery time: 2 to 4 business days
• Cost: 9.99$ or Free for orders over 100$
Additional fees of 34.99$ can apply on certain oversize items
Pallet deliveries – Flooring & heavy items
• Delivery time: 3 to 5 business days
• Cost: Starting at 80.00$ depending on regions, enter your address in the shopping cart to obtain your specific delivery cost
Many delivery options are available:
•Outside delivery in your driveway entrance
• White glove inside delivery
• Customer pick-up at our collection points
Add the item in your shopping cart to see all delivery options available in your area.
For any questions regarding the transport and delivery of your order you can contact us at: customerservice@thefloorbox.ca
HOW IT WORKS
Order confirmation
Once you have confirmed and completed your order through the shopping cart, you will receive an order confirmation email and a second email from which you will be able to track the status of your order.
Tracking for parcel deliveries
Once your order is shipped, you will receive an email containing your order tracking number.
Tracking for pallet deliveries
Once your order is ready and that we have scheduled your delivery, you will receive an email containing the specific delivery date of your order. If you require to have your order delivered on a specific date, please mention that requirement to our team.
You must also ensure that the delivery team has safe access to your home, including an appropriate parking space, and that all obstacles, walkways and interior spaces have been cleared. If the delivery team cannot safely fit the merchandise through the passage you have cleared, the delivery will need to be rescheduled and a second delivery fee will apply.
Verify your order
Make sure all the items listed on the packing slip have been received before the delivery team leaves.
Advise the delivery team if there are any items missing from your order, then note the missing items on the packing slip and contact the FloorBox customer service immediately.
FAQs
We mainly ship within the province of British Columbia, however we can deliver anywhere within Canada. You may enter your postal code during checkout to confirm shipping costs to your location or contact a member of our team at 604-649-9247 to discuss the delivery options available to you.
Once an order has been placed and confirmed, shipments have an estimated 1-3 business days in transit. Standard Shipping includes a curb side or delivery. Please note that it will be the customer 's responsibility to bring the flooring inside.
Please note that if you require any custom fabrication (such as custom stair nosing, or moldings) your lead time will be extended by 7-10 business days to allow for the manufacturing process of said items.
There are a number of variables that go into calculating a freight rate including the the product weight, pallet dimensions and of course the distance required to be travelled in order to complete delivery.
Standard Shipping includes a curb side delivery. Please note that it will be the customer's responsibility to bring the flooring inside.
In some instances 'White Glove' services are available for an additional fee. White Glove service includes a delivery appointment and delivery inside the home.
To obtain a quote for White Glove service, please contact a member of our team at hello@wordofmouthfloors.com or call us directly at 604-370-8769
By all means. Should you wish to coordinate a pickup of the flooring yourself, please select 'customer pickup' during your check out. Once the order has been processed, you will be contacted with all the information required to complete your pickup including warehouse address and pickup number. Please ensure you have a vehicle capable of handling the weight required to complete the delivery.
You will not be able to complete a pickup without a pickup number.
