Shipping & Delivery
Flooring is heavy, valuable, and easy to damage. That’s why we’ve built three delivery options — so every order arrives the way you need it, without surprises.
Every flooring order is shipped on a pallet from our warehouse or a cross-stock terminal closest to you. Choose the delivery option that fits your project, your timeline, and your crew.
How Freight Is Calculated
Flooring isn’t a parcel. A typical order is several heavy boxes stacked onto a pallet — often weighing up to several thousand pounds per pallet — moving through a freight network, not a courier.
That means your delivery cost is calculated from your order’s real-world weight, footprint, and the distance it has to travel through that network. Three specific factors drive it:
i.
Engineered, solid hardwood, tile and stone are dense. Heavier orders cost more to move.
ii.
Freight is priced on volume as well as weight. Larger pallets take up more truck space.
iii.
Major metro, regional, or remote route — and any lift-gate or white-glove handling.
iv.
Residential curb-side, commercial dock, or inside-home white-glove each have different costs.
“Floors are big, heavy, and expensive — so we treat the ride just as carefully as the product. Tell us your project and your access, and we’ll match you with the right delivery option.”
Typical Lead Times
Transit time depends on where your product is stocked and where it’s headed. Here’s a rough guide — but for your specific SKUs, quantities, and address, a quick call with our team will always get you the most accurate answer.
1–2
When your product is already on the shelf at the warehouse or terminal nearest you, shipping can be as fast as 1–2 business days from order confirmation.
4–6
For destinations outside our local network, 4–6 business days in transit is typical once your order leaves the warehouse.
+
Some SKUs need to transfer in from another warehouse before we can ship to you. That extra leg adds time — how much depends on the route and the stock situation.
7–10
Custom stair nosing, moldings, and special-order items add 7–10 business days of manufacturing time before shipping even begins.
The Best Way To Get An Accurate Timeline
Talk to a flooring expert about your specific project.
Product availability, warehouse location, transfer routes, and your delivery address all move the number. Two minutes on the phone will get you a realistic, project-specific estimate — not a guess.
Call 888-966-3579Talk To A Real Person
Flooring logistics have real variables — building access, stairs, timeline, budget. A two-minute call with our team will get you the right option and a clear freight quote.
Curb-side delivery means your pallet is dropped at the closest, safest point the driver can reach — typically the end of the driveway or directly at the curb. Once the pallet is placed there, the delivery is considered complete. Driveway access, stairs to the front door, interior hallways, and room placement are not included unless white-glove delivery is selected. All packaging materials required for the delivery — including the pallet, shrink wrap, strapping, and any protective wrapping — are the customer’s responsibility to dispose of. Custom fabrication adds 7–10 business days on top of the standard transit window, and all freight quotes are confirmed at checkout or by our team.