Frequently asked questions
What is Word Of Mouth Floors?
Word of Mouth Floors is a flooring retailer that sells high quality floors, for less. We do so by selling direct from the manufacturer, and eliminating as many of the traditional middle men as possible. Nothing flashy, just high quality flooring at unbelivable prices.
Do I need to be a member to buy from Word Of Mouth?
No. Anyone can purchase from Word Of Mouth. In fact, we would very much like it if you did.
We do have an 'Insider Program' that you can join to get exclusive access to new launches, upcoming blowout promotions, and even shared container buying (where our members get together to buy a container between them to get the best possible price).
Where are you located? Do you have a showroom?
We sell our material directly out of our warehouse at Unit 7, 13331 Vulcan Way, Richmond BC. We do have a 'showroom' where you can see samples of the products we sell in purchase. Please note however that meetings at the warehouse are by appointment only.
Do you sell accessories for certain products?
We do yes. We have a variety of underlayments available, and some of our flooring options have matched moldings as well.
What is your return policy?
Is it possible to arrange delivery for a product I want to order?
While most of our orders are designed for customer pickup directly from the warehouse we do offer delivery services in certain circumstances.
In order to determine if you qualify for delivery and to obtain a rate, please contact firstname.lastname@example.org
How do I calculate how much product I am going to need to order?
We recommend to calculate between 7-10% overage for each project to allow for cuts, and wastage. In our opinion, it is always better to have a box or two left over (and stored just in case future use is needed) rather than fall short.
How much should I allow for breakage / waste when I look to get a quote?
We recommend that you order between 7-10% more to account for potential wastage during the installation process.
What is your 'Insider Program', and why should I sign up?
What types of payment do you accept?
We accept Visa, Mastercard, and Paypal Payments. Cash also works :)
Got a question you don't see here?
We tried to address as many of our frequently most asked questions as possible, but appreciate that we most likely haven't addressed all the questions you may have.
Can anyone buy from Word Of Mouth Floors?
Absolutely anyone can purchase from Word of Mouth Floors.
While a lot of our customers just so happen to be contractors that recognize a good deal when they see one, we also sell directly to home owners looking to either build, or renovate their dream home.