FAQ

Frequently asked questions

What is Word Of Mouth Floors?


Word of Mouth Floors is a flooring retailer that sells high quality floors, for less. We do so by selling direct from the manufacturer, and eliminating as many of the traditional middle men as possible. Nothing flashy, just high quality flooring at unbelivable prices.




Do I need to be a member to buy from Word Of Mouth?


No. Anyone can purchase from Word Of Mouth. In fact, we would very much like it if you did.
We do have an 'Insider Program' that you can join to get exclusive access to new launches, upcoming blowout promotions, and even shared container buying (where our members get together to buy a container between them to get the best possible price). For more questions regarding our 'Insider Program' feel free to contact us at info@wordofmouthfloors.com




Where are you located? Do you have a showroom?


We sell our material directly out of our warehouse at Unit 7, 13331 Vulcan Way, Richmond BC. We do have a 'showroom' where you can see samples of the products we sell in purchase. Please note however that meetings at the warehouse are by appointment only. To book an appointment, either contact us at info@wordofmouthfloors.com, or hit us up on our contact page.




Do you sell accessories for certain products?


We do yes. We have a variety of underlayments available, and some of our flooring options have matched moldings as well. When you request a quote please mention which accessories you would like to have included in the quote, or feel free to contact us at info@wordofmouthfloors.com and you can speak to someone regarding your project to determine exactly what will be needed.




What is your return policy?


Unopened boxes can be returned within 30 days of purchase with a copy of the original invoice attached. A 10% re-stocking fee will be charged for returns over 5 boxes. If product was delivered, it will need to be returned to the original warehouse. Opened boxes, or damaged product will not be accepted. Please note that we will not accept returns on any clearance items purchased. All clearance items are final sale.




Is it possible to arrange delivery for a product I want to order?


While most of our orders are designed for customer pickup directly from the warehouse we do offer delivery services in certain circumstances. Freight rates vary depending on the product, how much product is needed, the type of delivery required and the location where it will be delivered to.
In order to determine if you qualify for delivery and to obtain a rate, please contact info@wordofmouthfloors.com




How do I calculate how much product I am going to need to order?


To calculate the square footage of a space simply multiply the length by the width of the room you are measuring and that will give you the total area for that space. Repeat the process for each room you looking to install the flooring into, and add the total together when done.
We recommend to calculate between 7-10% overage for each project to allow for cuts, and wastage. In our opinion, it is always better to have a box or two left over (and stored just in case future use is needed) rather than fall short.




How much should I allow for breakage / waste when I look to get a quote?


We recommend that you order between 7-10% more to account for potential wastage during the installation process.




What is your 'Insider Program', and why should I sign up?


Members of our Insider Program get exclusive access to new launches, upcoming blowout promotions, and even shared container buying opportunities (where our members get together to buy a container between them in order to get the best possible price). For more questions regarding our 'Insider Program' feel free to contact us at info@wordofmouthfloors.com. Or better yet, just sign up!




What types of payment do you accept?


We accept Visa, Mastercard, and Paypal Payments. Cash also works :)




Got a question you don't see here?


We tried to address as many of our frequently most asked questions as possible, but appreciate that we most likely haven't addressed all the questions you may have. If your questions were not answered, or you simply wish to speak with someone in a bit more detail, don't hesitate to get in touch at info@wordofmouthfloors.com or via text / phone at 604-649-9247. Thanks!




Can anyone buy from Word Of Mouth Floors?


Absolutely anyone can purchase from Word of Mouth Floors.
While a lot of our customers just so happen to be contractors that recognize a good deal when they see one, we also sell directly to home owners looking to either build, or renovate their dream home. Given that we are located in Richmond, BC we tend to sell mostly to customers in the lower mainland but we love helping people from Vancouver, Surrey, North Vancouver, Burnaby, etc. Effectively if you are looking for flooring, Word of Mouth Floors wants your business. We can even arrange for delivery to anywhere within BC if needed.





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