SHIPPING POLICY

While most of our orders are designed for customer pickup directly from the warehouse we do offer delivery services in certain circumstances for customers living in the great metro Vancouver area.

 

Freight rates vary depending on the product, how much product is needed, the type of delivery required and the location where it will be delivered to.


In order to determine if you qualify for delivery and to obtain a rate, please contact info@wordofmouthfloors.com.

WORD OF MOUTH POLICIES

 

  • Acclimation Period should be no less than 72 hours prior to installation

  • 5% minor defect should be allowed and is considered acceptable

  • Installation of the product is considered acceptance of the product

  • Color Variation should be anticipated and is acceptable by industry standards

  • Unopened boxes can be returned within 30 days of purchase with a copy of the original invoice attached (DOES NOT INCLUDE CLEARANCE PRODUCTS)

  • 10% re-stocking fee will be charged for returns over 5 boxes

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